Knowledge Management and Analytics

The world faces a climate crisis, the split between developing and developed countries increases even further, mental health issues rise. Individuals, organisations and society can leverage the potential that big data and knowledge management offer to counteract these developments and make the world a better place. The knowledge distilled from big data can be used to develop new practices to make transactional and transformational changes which will have positive effects on health, equity and partnership. Knowledge Management (KM) and Business Analytics are interdisciplinary fields connecting research studies focusing on technology and human agents and how their interactions create insights, support knowledge sharing, collaboration and innovation. In the last decade we have seen the uptake and rise of Artificial Intelligence (AI) in industry and AI-powered technologies have disrupted various work processes and practices. AI-powered applications change the way we learn, create and share knowledge. One of the prevalent intelligent technologies are conversational agents such as chatbots, digital employees or cognitive assistants that are not just employed to improve the customer service experience, but also help new hires in the onboarding and socialization process as they are always available, provide consistent contextualised information and knowledge about the company’s rules and work processes and are especially extremely patient.

In line with this year’s conference theme of “Making the world a better place”, the main objective of this track is to present current research on KM and business analytics initiatives which contribute to improvements in our physical, social and organisational environment. The track welcomes papers that contribute to our understanding of 1) the role knowledge management and business analytics for equity, sustainability and well-being; 2) the way data and knowledge management can contribute to enhancing different forms of organisational performance; 3) approaches to knowledge management and AI-powered technologies that support decision processes at organisational and individual levels; 4) social and behavioural factors influencing information and knowledge management, 5) research contributions discussing success and failure stories.

Topics of Interest

Topics of interest include, but are not limited to:

  • Information and knowledge management for sustainable growth and development
  • How knowledge management and business analytics enable organisations to make the world a better place
  • Business analytics for knowledge creation
  • Knowledge Management and business analytics as an integral part of organisational work and decision making;
  • Organisational, technological, socio-economic, societal perspectives of business intelligence and knowledge management
  • Sustainable data analytics and knowledge management practices
  • The role of AI-powered technologies in knowledge management
  • Challenges and opportunities of sharing data and knowledge in organisations and communities
  • The role of individual information and knowledge seeking and sharing for societal practices
  • Data privacy, protection and governance
  • Management of knowledge workers and resources;
  • Business and societal value of BA and KM initiatives
  • Social networks for exploiting knowledge or creating intelligence
  • Mature KM solutions

Track Chairs

Nelly Todorova
University of Canterbury
[email protected]

Lena Waizenegger
Auckland University of Technology
[email protected]

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